We try to answer all your questions you might have regarding policies. If there is anything unclear or you have a questions please sent us a message. We will almost always reply within 24 hours (working days). Because we offer a service in form of a digital file it is important that you understand what you are buying and what you receive. Check the individual listings for detailed information.

You will receive digital files nothing will be physically shipped to you.

> Read the full description of the listing before you make the purchase
> Review the Terms and Conditions
> Check shop announcements for any important messages

You only may use our files for personal use.

YOU ARE NOT ALLOWED TO:
> Re-sell or Redistribute the original or altered files
> Upload it to a print on demand website (like Zazzle)
> Upload it in any sharing websites for any purpose

You will receive print and cut files for Cricut and Silhouette as well a PDF file with full overview of all stickers.

Other files are available on request.

Files will be delivered electronically, no physical products will be sent. Once payment is complete your digital files will be available for download in your account and an email will be sent to your Etsy registered email. You will need to unzip/extract the received zip file to use files. For help with downloading your file read more - https://www.etsy.com/help/article/3949

Due to the digital nature of the files we can't offer any refunds after the file has been downloaded. Please check the requirements of your programs/cutting machines before purchasing. If you have any issues with your files please get in touch with us through email or Etsy message. And we will make sure that you will receive files that will work for you. Please make sure before purchasing that your machine is compatible.

WINDOWS
To unzip the entire folder, right-click (or press and hold) it, select Extract All, and then follow the instructions.

To unzip a single file or folder, double-click the zipped folder to open it. Then, drag or copy the item from the zipped folder to a new location.


MAC
Double click the zipped file.

The file will automatically be decompressed by Archive Utility into the same folder the compressed file is in.

Access the extracted files by clicking the appropriate icons. Upload your extracted file to your program

Sometimes files become corrupt during the download process. Just delete the files, and go to your purchases page from the Etsy homepage to download the files again.

If you are still experiencing a problem please message us and we will be able to help you.

Shop hours are:
Mon - Wed: 9:00 - 17:00
Friday: 9.00 - 17:00

We don't work national holidays in the Netherlands. We are located in the Netherlands so we work according to GMT +1 timezone.

The buyer can not resell, relicense or redistribute any of our products in any sort of way. Gemini Paperie owns all the rights to the designs. You can use your design for personal only.

©Geminipaperie - All Rights Reserved.